- Shipping & Returns
Shipping & Returns
Please contact us for free local delivery and in-home set up of your rug purchases. (Local Delivery Applies To Los Angeles Only)
We offer free shipping for all rugs to the US except AK and HI and we are proud to use Fed Ex as our preferred shipping provider. For all other orders, shipping and any applicable customs and duty charges will apply. Please contact us to arrange for all international shipping. (Some restrictions may apply to certain countries). Please note that we cannot combine shipping of multiple orders going to the same address. We regret that we are unable to ship to PO Boxes or an APO address. Please contact us to arrange for shipping of multiple items or any special delivery instructions you may have.
Tousi Rugs Inc. stands behind the products we sell. If you are not 100% satisfied with your purchase, return it for a refund of the cost of the rug. To return rugs, follow these simple steps:
- Email or call us within 14 business days of the purchase of your rug.
- When you contact us, all the information will be taken and an email will be sent to you with return information.
- Repackage the rug in its original packaging or equivalent.
- Please follow the return information sent to you in the e-mail.